Payment and shipping

PRICES AND PAYMENT
The price of each item of Goods is indicated in the Online Store.
Before confirming the Order, the Buyer shall be provided with information regarding the total Order price and delivery cost.
If any additional mandatory charges apply, they shall be disclosed to the Buyer before confirmation of the Order.
Available payment methods are indicated in the Online Store and may include:
• bank card;
• bank transfer;
• cash payment, if such method is available;
• other payment methods provided by the Seller.
Payment by bank card may be processed through the relevant payment system, including MAIB, if this payment method is available at the time the Order is placed.
When paying by bank card, card details are processed by the relevant payment provider in accordance with its rules and applicable security requirements.
The Seller does not store the Buyer's bank card details where such information is processed directly by the payment provider.
Documents confirming payment and purchase of the Goods shall be provided to the Buyer in accordance with applicable legal requirements.

DELIVERY
Goods shall be delivered to the address specified by the Buyer when placing the Order.
Delivery may be carried out by a courier service or another carrier engaged by the Seller.
The Seller provides delivery within the territory of the Republic of Moldova within the available delivery area.
The estimated delivery period is indicated on the Website or communicated to the Buyer when placing the Order.
Delivery is carried out on Business Days unless otherwise agreed by the parties.
The Buyer shall ensure that the Order can be received at the specified address and shall provide a valid telephone number for communication with the courier.
If the Buyer is absent from the specified address or provides incorrect delivery information, delivery may be rescheduled.
Additional costs arising from an incorrect address provided by the Buyer or the inability to receive the Order for reasons attributable to the Buyer may be charged to the Buyer to the extent permitted by law.
The Buyer may collect the Goods independently from a designated pickup point if such option is available for the relevant Order.
Pickup point address:
184 Stefan cel Mare si Sfant Blvd., MD-2012, Chisinau, Republic of Moldova.
Upon receipt of the Order, the Buyer is advised to check the integrity of the external packaging and the number of packages against the Order.
If the external packaging shows visible damage, the Buyer is advised to document the damage and notify the Seller or carrier.

RETURN AND EXCHANGE OF GOODS
10.1. General Provisions
The return and exchange of Goods shall be carried out in accordance with the legislation of the Republic of Moldova and these Rules.
The applicable return procedure depends on the grounds for the return, including:
• withdrawal by the Consumer from a Distance Contract;
• non-conformity of the Goods;
• incorrect delivery;
• damage to the Goods during delivery;
• other grounds provided by law.
10.2. Withdrawal from a Distance Contract
A Consumer who has entered into a Distance Contract has the right to withdraw from the contract without stating a reason within 14 calendar days, unless an exception to this right is provided by law.
For a Sales Contract concerning Goods, this period shall begin on the day following the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Goods.
The Consumer may also exercise the right of withdrawal before actually receiving the Goods.
To exercise the right of withdrawal, the Consumer shall send the Seller an unequivocal written notice of their decision to withdraw from the contract.
The notice may be sent by email to: doctorlicasalon@gmail.com
The Consumer may also use the withdrawal form provided by applicable legislation.
The notice should preferably include:
• full name;
• Order number;
• Order date;
• name of the Goods;
• contact telephone number;
• email address;
• request for return of the Goods and refund.
10.3. Return Period
If the Consumer exercises the right of withdrawal from a Distance Contract, the Consumer shall return the Goods without undue delay and no later than 14 calendar days from the date on which the Seller was notified of the Consumer's decision to withdraw from the contract.
The deadline shall be deemed met if the Goods are handed over to a carrier for return before the expiry of the relevant period.
The Goods shall be returned to the address specified by the Seller after receipt of the return request.
The Consumer shall bear the direct costs of returning the Goods unless otherwise provided by law or agreed by the parties.
10.4. Condition of Returned Goods
The Consumer has the right to examine the Goods to the extent necessary to establish their nature, characteristics and functionality.
The Consumer shall be liable for any reduction in the value of the Goods resulting from handling beyond what is necessary to inspect and verify the Goods, in accordance with applicable law.
For certain categories of Goods, the law provides exceptions to the right of withdrawal from a Distance Contract.
In particular, the right of withdrawal may not apply to sealed Goods which, after delivery, have been unsealed and which are unsuitable for return for reasons of health protection or hygiene, provided that the relevant Goods fall within a category of statutory exceptions.
This restriction shall not apply where the Goods are non-conforming, damaged, defective or have been delivered incorrectly, and shall not be interpreted as limiting any statutory rights of the Consumer.
10.5. Refunds
Where a valid withdrawal from a Distance Contract has been exercised, the Seller shall refund the Consumer the amounts received within the time limits established by the legislation of the Republic of Moldova.
The refund shall generally be made using the same payment method used by the Consumer for the original transaction, unless another method is agreed with the Consumer and is not prohibited by law.
The Seller may withhold the refund until the returned Goods have been received or until the Consumer provides evidence that the Goods have been dispatched, whichever occurs earlier, where permitted by applicable law.
In the event of withdrawal from the contract, the Seller shall refund the cost of standard delivery in accordance with applicable legislation.
If the Consumer selected a delivery method that was more expensive than the standard delivery method, the Seller shall not be required to reimburse the additional costs resulting from such choice unless otherwise provided by law.
10.6. Return of Non-Conforming Goods
If the Goods are defective or do not conform to the Sales Contract, the Buyer may submit a relevant claim to the Seller.
Claims shall be sent to: doctorlicasalon@gmail.com
For the purpose of reviewing a claim, the Seller may request:
• Order number;
• proof of purchase;
• photographs of the Goods;
• photographs of the packaging and labeling;
• description of the identified defect or non-conformity;
• other information objectively necessary for reviewing the claim.
Depending on the nature of the non-conformity and applicable legal requirements, the Seller shall provide the appropriate remedy available to the Buyer under applicable law.
If it is confirmed that the non-conformity did not arise through the Buyer's fault, the Seller shall bear the expenses that the Seller is legally required to bear.
10.7. Incorrectly Delivered or Damaged Goods
If the Buyer receives Goods that do not correspond to the Order, or discovers damage that occurred before the Goods were transferred to the Buyer, the Buyer should notify the Seller within a reasonable period.
In such case, the Seller shall arrange replacement of the Goods or provide another remedy available under applicable law.
If the error occurred through the Seller's fault, the costs associated with returning and redelivering the relevant Goods shall be borne by the Seller to the extent required by law.