Terms and conditions

1. GENERAL PROVISIONS
These Online Store Rules (hereinafter referred to as the “Rules”) establish the terms and conditions governing the use of the Doctor Lica SRL online store, the placement and fulfillment of orders, payment, delivery, exchange and return of Goods, and regulate the rights and obligations of the Seller and Buyers.
The Seller is Doctor Lica SRL, IDNO 1013600022623, registered address: 1 Constantin Negruzzi Blvd., Apt. 45, MD-2001, Chisinau, Republic of Moldova.
The Online Store operates through the website: https://doctorlica.md/.
These Rules apply to all orders for Goods placed through the Online Store, unless otherwise expressly provided by the legislation of the Republic of Moldova.
The relationship between the Seller and the Buyer shall be governed by the legislation of the Republic of Moldova, including consumer protection legislation.
If any provision of these Rules conflicts with mandatory requirements of the legislation of the Republic of Moldova, the applicable legal provision shall prevail. The invalidity of any individual provision shall not affect the validity of the remaining provisions of these Rules.

2. DEFINITIONS
Online Store — the electronic retail platform of Doctor Lica SRL available at https://doctorlica.md/.
Website — the Seller's website through which the Buyer may review the Goods and place an Order.
Seller — Doctor Lica SRL, which sells Goods through the Online Store.
Buyer — an individual or legal entity placing an Order for the purchase of Goods.
Consumer — an individual purchasing Goods for purposes that are not directly related to their entrepreneurial, professional or commercial activity.
Goods — products offered by the Seller for purchase through the Online Store.
Order — a request submitted by the Buyer for the purchase of one or more Goods, together with the information necessary for its fulfillment.
Sales Contract — a contract concluded between the Seller and the Buyer regarding the purchase of Goods.
Distance Contract — a contract concluded between the Seller and the Consumer without the simultaneous physical presence of the parties, using means of distance communication.
Delivery — the transfer of Goods to the Buyer by courier service, carrier or another agreed method.
Business Days — Monday through Friday, excluding official public holidays in the Republic of Moldova.
User Account — the Buyer's personal section on the Website created through registration.

3. GENERAL TERMS OF USE OF THE ONLINE STORE
The Online Store is intended for reviewing Goods and placing orders for their purchase.
The Buyer shall provide accurate, complete and up-to-date information necessary for placing and fulfilling an Order.
The Buyer shall be responsible for any consequences arising from the provision of incorrect or incomplete information, including an incorrect delivery address or telephone number.
The Buyer shall not use the Online Store for purposes that violate the legislation of the Republic of Moldova.
The Seller takes reasonable measures to ensure the proper functioning of the Online Store; however, the Seller does not guarantee uninterrupted or error-free operation in the event of technical failures, maintenance works, communication failures or other circumstances beyond the Seller's reasonable control.
The Seller may temporarily restrict access to the Online Store for technical, maintenance or other necessary works.
All rights to the design, structure, texts, graphic elements, photographs, logos and other materials of the Online Store belong to the Seller or are lawfully used by the Seller.
The use of materials from the Online Store without the prior written consent of the relevant rights holder is prohibited, except where expressly permitted by law.

4. REGISTRATION AND USER ACCOUNT
The Buyer may place an Order using the functionality of the Website in accordance with the established procedure.
If registration is required to place an Order, the Buyer shall complete the relevant registration form and provide the required information.
Upon registration, the Buyer shall independently create a password for access to the User Account, if such functionality is provided by the Website.
The Buyer shall maintain the confidentiality of their User Account login credentials.
The Seller shall not request the Buyer's password by email, telephone message or any other means of communication.
The Buyer may opt out of receiving marketing communications in accordance with applicable legislation and the Seller's Privacy Policy.

5. INFORMATION ABOUT THE GOODS
The Seller provides information on the main characteristics, price and availability of the Goods in the Online Store.
The information about the Goods shall be sufficient to enable the Buyer to make an informed decision regarding their purchase.
Images of the Goods displayed on the Website may be illustrative. The color, packaging design or certain visual elements may differ from the images displayed on the Website due to changes made by the manufacturer.
Such changes shall not be considered a non-conformity of the Goods provided that they do not affect their essential characteristics, composition, quantity, safety or intended purpose.
The Seller takes reasonable measures to ensure that information regarding the availability of Goods is up to date; however, actual availability may change before the Order is confirmed.
If, after an Order has been placed, it becomes apparent that the relevant Goods are unavailable, the Seller shall notify the Buyer and agree on further actions, including replacement of the Goods or refund of the amount paid.

6. PLACING AND CONFIRMING AN ORDER
Information about the Goods displayed in the Online Store is provided for the Buyer's information and does not constitute a public offer unless expressly stated otherwise on the Website.
The Buyer selects the required Goods and adds them to the shopping cart.
Before finally placing the Order, the Buyer provides the required information, selects the delivery and payment method and receives information regarding:
• the selected Goods;
• the quantity of Goods;
• the price of the Goods;
• the delivery cost;
• the total Order price;
• available payment methods;
• any other mandatory charges, if applicable.
After verifying the information, the Buyer confirms the Order using the relevant functionality of the Website.
Upon receipt of the Order, the Seller shall send the Buyer confirmation of receipt by email or another available means of communication.
Confirmation of receipt of an Order does not automatically constitute acceptance of the Order for fulfillment unless expressly stated otherwise in the relevant message.
The Seller shall send the Buyer confirmation that the Order has been accepted for fulfillment.
Where necessary, the Seller may contact the Buyer to clarify information required to fulfill the Order.
The Sales Contract shall be deemed concluded upon acceptance of the Order by the Seller in accordance with applicable legislation and these Rules.
The Seller may refuse to fulfill an Order in the event of the unavailability of the Goods, a technical error in the price or characteristics of the Goods, inaccurate information provided by the Buyer, or on other grounds provided by law.
If it is impossible to fulfill a paid Order, the Seller shall notify the Buyer and refund the amount received, in the applicable amount.

7. PRICES AND PAYMENT
The price of each item of Goods is indicated in the Online Store.
Before confirming the Order, the Buyer shall be provided with information regarding the total Order price and delivery cost.
If any additional mandatory charges apply, they shall be disclosed to the Buyer before confirmation of the Order.
Available payment methods are indicated in the Online Store and may include:
• bank card;
• bank transfer;
• cash payment, if such method is available;
• other payment methods provided by the Seller.
Payment by bank card may be processed through the relevant payment system, including MAIB, if this payment method is available at the time the Order is placed.
When paying by bank card, card details are processed by the relevant payment provider in accordance with its rules and applicable security requirements.
The Seller does not store the Buyer's bank card details where such information is processed directly by the payment provider.
Documents confirming payment and purchase of the Goods shall be provided to the Buyer in accordance with applicable legal requirements.

8. DELIVERY
Goods shall be delivered to the address specified by the Buyer when placing the Order.
Delivery may be carried out by a courier service or another carrier engaged by the Seller.
The Seller provides delivery within the territory of the Republic of Moldova within the available delivery area.
The estimated delivery period is indicated on the Website or communicated to the Buyer when placing the Order.
Delivery is carried out on Business Days unless otherwise agreed by the parties.
The Buyer shall ensure that the Order can be received at the specified address and shall provide a valid telephone number for communication with the courier.
If the Buyer is absent from the specified address or provides incorrect delivery information, delivery may be rescheduled.
Additional costs arising from an incorrect address provided by the Buyer or the inability to receive the Order for reasons attributable to the Buyer may be charged to the Buyer to the extent permitted by law.
The Buyer may collect the Goods independently from a designated pickup point if such option is available for the relevant Order.
Pickup point address:
184 Stefan cel Mare si Sfant Blvd., MD-2012, Chisinau, Republic of Moldova.
Upon receipt of the Order, the Buyer is advised to check the integrity of the external packaging and the number of packages against the Order.
If the external packaging shows visible damage, the Buyer is advised to document the damage and notify the Seller or carrier.

9. CONFORMITY AND QUALITY OF GOODS
The Seller shall be responsible for the conformity of the Goods with the Sales Contract and the requirements of the legislation of the Republic of Moldova.
The Goods shall correspond to their stated characteristics, description and intended purpose, as well as to mandatory legal requirements.
The Seller shall not use wording that may restrict the Consumer's statutory rights.
If the Goods are found to be non-conforming, the Buyer may exercise the legal remedies provided by the legislation of the Republic of Moldova.
Depending on the nature of the non-conformity and the conditions established by law, the Consumer may be entitled to:
• repair of defects;
• replacement of the Goods;
• a proportionate reduction of the price;
• termination of the contract and refund;
• other remedies provided by law.
Repair or replacement of Goods recognized as non-conforming shall be carried out within a reasonable period agreed by the parties in writing, but within the time limits established by law.
If it is necessary to transfer the Goods to the Seller for resolution of the matter, the Buyer shall be provided with a document confirming the transfer of the Goods, indicating the relevant identification details and the period for consideration of the request.

10. RETURN AND EXCHANGE OF GOODS
10.1. General Provisions
The return and exchange of Goods shall be carried out in accordance with the legislation of the Republic of Moldova and these Rules.
The applicable return procedure depends on the grounds for the return, including:
• withdrawal by the Consumer from a Distance Contract;
• non-conformity of the Goods;
• incorrect delivery;
• damage to the Goods during delivery;
• other grounds provided by law.
10.2. Withdrawal from a Distance Contract
A Consumer who has entered into a Distance Contract has the right to withdraw from the contract without stating a reason within 14 calendar days, unless an exception to this right is provided by law.
For a Sales Contract concerning Goods, this period shall begin on the day following the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Goods.
The Consumer may also exercise the right of withdrawal before actually receiving the Goods.
To exercise the right of withdrawal, the Consumer shall send the Seller an unequivocal written notice of their decision to withdraw from the contract.
The notice may be sent by email to: doctorlicasalon@gmail.com
The Consumer may also use the withdrawal form provided by applicable legislation.
The notice should preferably include:
• full name;
• Order number;
• Order date;
• name of the Goods;
• contact telephone number;
• email address;
• request for return of the Goods and refund.
10.3. Return Period
If the Consumer exercises the right of withdrawal from a Distance Contract, the Consumer shall return the Goods without undue delay and no later than 14 calendar days from the date on which the Seller was notified of the Consumer's decision to withdraw from the contract.
The deadline shall be deemed met if the Goods are handed over to a carrier for return before the expiry of the relevant period.
The Goods shall be returned to the address specified by the Seller after receipt of the return request.
The Consumer shall bear the direct costs of returning the Goods unless otherwise provided by law or agreed by the parties.
10.4. Condition of Returned Goods
The Consumer has the right to examine the Goods to the extent necessary to establish their nature, characteristics and functionality.
The Consumer shall be liable for any reduction in the value of the Goods resulting from handling beyond what is necessary to inspect and verify the Goods, in accordance with applicable law.
For certain categories of Goods, the law provides exceptions to the right of withdrawal from a Distance Contract.
In particular, the right of withdrawal may not apply to sealed Goods which, after delivery, have been unsealed and which are unsuitable for return for reasons of health protection or hygiene, provided that the relevant Goods fall within a category of statutory exceptions.
This restriction shall not apply where the Goods are non-conforming, damaged, defective or have been delivered incorrectly, and shall not be interpreted as limiting any statutory rights of the Consumer.
10.5. Refunds
Where a valid withdrawal from a Distance Contract has been exercised, the Seller shall refund the Consumer the amounts received within the time limits established by the legislation of the Republic of Moldova.
The refund shall generally be made using the same payment method used by the Consumer for the original transaction, unless another method is agreed with the Consumer and is not prohibited by law.
The Seller may withhold the refund until the returned Goods have been received or until the Consumer provides evidence that the Goods have been dispatched, whichever occurs earlier, where permitted by applicable law.
In the event of withdrawal from the contract, the Seller shall refund the cost of standard delivery in accordance with applicable legislation.
If the Consumer selected a delivery method that was more expensive than the standard delivery method, the Seller shall not be required to reimburse the additional costs resulting from such choice unless otherwise provided by law.
10.6. Return of Non-Conforming Goods
If the Goods are defective or do not conform to the Sales Contract, the Buyer may submit a relevant claim to the Seller.
Claims shall be sent to: doctorlicasalon@gmail.com
For the purpose of reviewing a claim, the Seller may request:
• Order number;
• proof of purchase;
• photographs of the Goods;
• photographs of the packaging and labeling;
• description of the identified defect or non-conformity;
• other information objectively necessary for reviewing the claim.
Depending on the nature of the non-conformity and applicable legal requirements, the Seller shall provide the appropriate remedy available to the Buyer under applicable law.
If it is confirmed that the non-conformity did not arise through the Buyer's fault, the Seller shall bear the expenses that the Seller is legally required to bear.
10.7. Incorrectly Delivered or Damaged Goods
If the Buyer receives Goods that do not correspond to the Order, or discovers damage that occurred before the Goods were transferred to the Buyer, the Buyer should notify the Seller within a reasonable period.
In such case, the Seller shall arrange replacement of the Goods or provide another remedy available under applicable law.
If the error occurred through the Seller's fault, the costs associated with returning and redelivering the relevant Goods shall be borne by the Seller to the extent required by law.

11. PROCEDURE FOR SUBMITTING AND REVIEWING CLAIMS
The Buyer has the right to submit a written claim to the Seller concerning:
• the quality of the Goods;
• conformity of the Goods with the Order;
• delivery;
• payment;
• returns;
• exchanges;
• other matters related to the performance of the Contract.
Claims shall be sent to: doctorlicasalon@gmail.com
The Seller shall review claims within the time limits established by the legislation of the Republic of Moldova.
In particular, claims relating to non-conformity of Goods shall be reviewed within the statutory period, which shall not exceed 14 calendar days, unless otherwise provided by law or agreed by the parties in writing.
If an expert examination, diagnosis or other procedure provided by law is required, the Seller shall notify the Buyer of the relevant procedure.
Following the review of the claim, the Buyer shall receive a response and information regarding the decision taken.

12. MANUFACTURER'S WARRANTY
Certain Goods may be covered by a commercial warranty provided by the manufacturer or supplier.
Information regarding the availability, duration and terms of such warranty shall be indicated in the description of the Goods, accompanying documentation or other materials provided to the Buyer.
The existence of a commercial warranty shall not limit the Consumer's rights provided by the legislation of the Republic of Moldova.
If the Goods are not covered by a separate commercial manufacturer's warranty, this shall not release the Seller from its responsibility to ensure the mandatory conformity of the Goods with applicable legal requirements.

13. PERSONAL DATA AND COOKIES
The processing of Buyers' personal data shall be carried out in accordance with the legislation of the Republic of Moldova and the Seller's Privacy Policy.
Personal data may be processed for the following purposes:
• processing and fulfillment of Orders;
• communication with the Buyer;
• arranging delivery;
• processing payments;
• handling claims and returns;
• fulfilling legal obligations;
• preventing fraud;
• other lawful purposes.
Marketing communications shall be sent where there is an appropriate legal basis, including the Consumer's consent where such consent is required by law.
The Consumer has the right to withdraw consent previously provided for receiving marketing communications.
The Online Store may use cookies and similar technologies to ensure the operation of the Website, analyze its use and improve the user experience.
Disabling certain cookies may affect the operation of certain elements or functions of the Website.

14. OBLIGATIONS AND LIABILITY OF THE PARTIES
The Seller shall:
• provide accurate information about the Goods;
• fulfill accepted Orders in accordance with the terms of the Contract;
• comply with consumer protection legislation;
• ensure the rights of Buyers provided by law;
• review claims and requests submitted by Buyers;
• comply with applicable personal data protection requirements.
The Buyer shall:
• provide accurate information;
• make timely payment for Orders;
• provide correct delivery information;
• ensure receipt of the Order;
• comply with the manufacturer's instructions for use of the Goods;
• not use the Goods contrary to their intended purpose or instructions.
The parties shall be liable for breach of their obligations in accordance with the legislation of the Republic of Moldova.
The Seller shall not be released from liability for violations of mandatory Consumer rights established by law.

15. CIRCUMSTANCES BEYOND THE PARTIES' CONTROL
The parties shall not be liable for failure to perform individual obligations due to extraordinary and unavoidable circumstances beyond their reasonable control, where such circumstances directly prevent the performance of the relevant obligations.
Such circumstances may include natural disasters, military actions, states of emergency, major infrastructure failures, disruptions to transportation or payment systems, and other circumstances recognized as such under applicable law.
The party affected by such circumstances shall notify the other party within a reasonable period, where objectively possible.
The occurrence of such circumstances shall not automatically terminate any obligation to refund money where such obligation has arisen under applicable law.

16. DISPUTE RESOLUTION
The parties shall seek to resolve any disputes between the Seller and the Buyer through negotiations and the submission of a written claim.
Submission of a claim shall not restrict the Consumer's right to apply to competent authorities or courts in accordance with the procedure and circumstances established by law.
If a dispute cannot be resolved through negotiations, it shall be submitted to the competent authority or court in accordance with the legislation of the Republic of Moldova.

17. FINAL PROVISIONS
These Rules shall enter into force on the date of their publication on the Website unless otherwise specified in the document.
The Seller may amend these Rules in accordance with applicable legislation.
The new version of the Rules shall apply to Orders placed after the date on which the amended version enters into force, unless otherwise provided by law.
The Buyer shall review the current version of the Rules before placing an Order.
These Rules form an integral part of the terms and conditions governing the distance sale of Goods through the Online Store.
Matters not regulated by these Rules shall be governed by the legislation of the Republic of Moldova.
No provision of these Rules shall be interpreted as a waiver by the Consumer of any rights granted by the legislation of the Republic of Moldova or as a restriction of such rights.