Privacy policy
This Privacy Policy has been prepared in accordance with the legislation of the Republic of Moldova, including the applicable provisions on the protection of personal data, and regulates the collection, processing, storage and protection of personal data of users of the Doctor Lica SRL online store, as well as the use of cookies.
This Policy applies to users of the website https://doctorlica.md/, purchasers of products, registered users, as well as individuals who contact the Company by email, telephone, social media or other available communication channels.
By using the website, creating an account, placing an order, purchasing products or providing personal data by any other means, the user confirms that they have read and understood this Privacy Policy.
Doctor Lica SRL undertakes to ensure the confidentiality and security of users' personal data and to process such data only in accordance with the legislation of the Republic of Moldova, this Privacy Policy and for lawful purposes.
The Company reserves the right to amend this Privacy Policy from time to time. The updated version will be published on the website and will become effective from the date of publication, unless otherwise provided by applicable legislation or this Policy.
1. WHAT PERSONAL DATA WE COLLECT
Depending on how the user interacts with the online store, the Company may collect the following personal data:
• first and last name;
• telephone number;
• email address;
• delivery address;
• information necessary for placing and fulfilling an order;
• information about purchased products;
• information necessary for returning or exchanging products;
• information provided by the user when contacting customer support;
• user account information, if the user is registered on the website;
• information regarding the payment method and payment status, necessary for processing the order;
• other information voluntarily provided by the user to the Company.
Bank card details are processed by the relevant payment service provider in accordance with its rules and applicable security requirements. The Company does not store users' full bank card details where such data is processed directly by the payment service provider.
The Company collects only the personal data necessary for the relevant processing purposes.
2. PURPOSES OF PROCESSING PERSONAL DATA
The Company may process personal data for the following purposes:
• creating and managing user accounts;
• placing, confirming and fulfilling orders;
• processing payments;
• arranging product delivery;
• contacting customers regarding their orders;
• verifying identity and information necessary for fulfilling orders;
• processing user requests and inquiries;
• processing product returns and exchanges;
• handling complaints and inquiries concerning the quality or conformity of products;
• maintaining internal records;
• fulfilling accounting and tax obligations;
• complying with the requirements of the legislation of the Republic of Moldova;
• preventing fraud and other unlawful activities;
• ensuring the security of the website and online store;
• improving the website and the quality of services;
• analysing website usage;
• sending informational and marketing communications where there is an appropriate legal basis or the user's consent, where such consent is required by law.
3. LEGAL BASES FOR PROCESSING
Personal data is processed on the basis of one or more of the following legal grounds:
• the necessity to perform a contract with the user;
• the necessity to comply with the Company's legal obligations;
• the user's consent, where required by law;
• the Company's legitimate interests, provided that these interests do not adversely affect the rights and freedoms of the user;
• other legal grounds provided for by the legislation of the Republic of Moldova.
The provision of certain personal data may be necessary to place and fulfil an order.
For example, without the user's name, telephone number and delivery address, the Company may not be able to properly deliver the product.
4. HOW WE USE THE INFORMATION PROVIDED
The information received may be used for:
• processing and fulfilling orders;
• confirming orders;
• arranging delivery;
• processing payments;
• communicating with customers;
• providing customer support;
• processing returns and exchanges;
• handling complaints;
• maintaining internal records;
• fulfilling accounting and tax requirements;
• ensuring website security;
• detecting and preventing fraudulent activities;
• improving the functionality of the online store;
• analysing website traffic and usage statistics;
• informing users about changes to the operation of the website, terms of service and products;
• sending marketing communications where there is an appropriate legal basis.
The Company may contact users by email, telephone, SMS, messaging applications or other contact details provided by the user where this is necessary to fulfil an order, provide customer support or on other lawful grounds.
5. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
The Company does not sell users' personal data and does not provide such data to third parties for their independent commercial use without an appropriate legal basis.
However, personal data may be transferred or made available to third parties where this is necessary for the operation of the online store or is required by law.
Such recipients may include:
• courier and transportation companies – for order delivery;
• payment systems and banking institutions – for payment processing;
• IT service providers and hosting providers – to ensure the operation of the website and information systems;
• technical support service providers;
• accounting and auditing organizations, where necessary;
• public authorities, where disclosure of information is required by law;
• other persons or entities engaged by the Company to fulfil contractual or legal obligations.
Personal data is disclosed only to the extent necessary for the relevant purpose and in accordance with applicable legal requirements.
6. STORAGE OF PERSONAL DATA
The Company retains personal data only for as long as necessary to achieve the purposes for which the data is processed, fulfil contractual obligations and comply with legal requirements.
The retention period may depend on:
• the duration of the contractual relationship;
• the need to fulfil an order;
• the period required to handle complaints;
• accounting and tax legislation requirements;
• the need to protect the Company's legitimate interests;
• other requirements of the legislation of the Republic of Moldova.
Upon expiry of the applicable retention period, personal data will be deleted, destroyed or anonymised, unless further retention is required by law.
7. SECURITY OF PERSONAL DATA
The Company implements appropriate organisational and technical measures to protect personal data against:
• unauthorised access;
• unlawful use;
• unauthorised modification;
• disclosure;
• destruction;
• loss;
• other unlawful activities.
Access to personal data is granted only to individuals who require such access to perform their respective duties.
The Company also takes reasonable measures to ensure the security of information systems used to store and process personal data.
However, no method of transmitting or storing information over the internet can guarantee the absolute security of data.
8. USE OF COOKIES
Cookies are small files consisting of letters and numbers that are stored on the user's device when the user accesses the website. Cookies enable the website to recognise the user's device and ensure the proper functioning of certain features.
The Company may use cookies and similar technologies for the following purposes:
• ensuring the proper and efficient operation of the website;
• remembering user preferences and settings;
• ensuring the operation of the shopping cart;
• improving the functionality and performance of the online store;
• analysing how the website is used;
• collecting statistical information regarding website usage;
• improving the user experience;
• evaluating the effectiveness of advertising and marketing campaigns, where such tools are used.
Depending on their purpose and functionality, cookies may be classified as strictly necessary, functional, analytical and marketing cookies.
Strictly necessary cookies are used to ensure the proper operation of the website and the basic functions of the online store and cannot be disabled through the website settings.
For other categories of cookies, users may provide or modify their preferences where this functionality is available on the website. Users may also change their cookie settings through their browser.
Disabling or deleting certain categories of cookies may affect the proper functioning of certain features of the website or online store.
9. LINKS TO THIRD-PARTY WEBSITES
The website may contain links to third-party online resources, including payment system websites, social media platforms, manufacturers' websites or other partners' websites.
The Company does not control the content or personal data processing practices of third-party websites and is not responsible for their privacy policies.
When accessing a third-party website, users are advised to review the applicable privacy policy and terms of use of that website.
MARKETING COMMUNICATIONS
The Company may send users informational and marketing communications regarding products, special offers, promotions and other services of the online store where there is an appropriate legal basis.
Where the user's consent is required by law for a particular type of marketing communication, such communications will only be sent after the relevant consent has been obtained.
Users have the right to opt out of receiving marketing communications at any time.
To unsubscribe from marketing communications, users may:
• use the relevant unsubscribe link included in the email;
• send a request to doctorlicasalon@gmail.com;
• use any other opt-out method provided by the Company.
Opting out of marketing communications does not affect the processing of data necessary to fulfil an order that has already been placed or to comply with the Company's legal obligations.
11. USER RIGHTS
In accordance with applicable legislation, users have the right to contact the Company regarding the processing of their personal data and, where provided by law, to request:
• access to their personal data;
• correction of inaccurate or incomplete data;
• updating of personal data;
• deletion of data where there are no longer lawful grounds for continued processing;
• restriction of processing in cases provided by law;
• objection to certain types of processing;
• withdrawal of consent where processing is based on consent;
• information regarding the purposes and methods of processing personal data;
• exercise of other rights provided by the legislation of the Republic of Moldova.
Requests concerning personal data may be sent to: doctorlicasalon@gmail.com
The Company will process such requests in accordance with the procedure and time limits established by applicable legislation.
12. WITHDRAWAL OF CONSENT
Where the processing of personal data is based on the user's consent, the user has the right to withdraw their consent at any time, unless otherwise provided by law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Withdrawal of consent does not terminate the processing of data where the Company has another lawful basis for continuing the processing, such as the necessity to perform a contract or comply with a legal obligation.
13. USER OBLIGATIONS
Users are required to provide accurate, current and complete personal data necessary for placing and fulfilling an order.
Users are responsible for providing the personal data of third parties without an appropriate legal basis.
If a user provides the Company with another person's personal data, the user must ensure that they have a lawful basis for providing such data.
14. INTELLECTUAL PROPERTY
All materials published on https://doctorlica.md/, including texts, photographs, images, graphic elements, logos, design, website structure and other materials, are the intellectual property of the Company or are lawfully used by the Company.
Reproduction, copying, distribution, modification or any other use of the materials available on the website without the appropriate authorisation of the rights holder is prohibited, except where expressly permitted by the legislation of the Republic of Moldova.
15.CONFIDENTIALITY OF BUSINESS INFORMATION
The Company takes reasonable measures to protect information received from users during the process of placing orders and interacting with the online store.
Users' personal data is not used for purposes unrelated to the Company's lawful business activities, except where such processing is permitted or required by law.
16. CHANGES TO THE PRIVACY POLICY
The Company reserves the right to periodically update this Privacy Policy due to changes in legislation, website functionality, data processing practices or the Company's activities.
The current version of the Privacy Policy is published on the website.
The date of the latest update is indicated at the beginning of the document.
Users are advised to review the current version of the Privacy Policy periodically.
17. CONTACT INFORMATION
Doctor Lica SRL
IDNO: 1013600022623
Address: 1 Constantin Negruzzi Blvd., Apt. 45, MD-2001, Chisinau, Republic of Moldova
Email: doctorlicasalon@gmail.com
Website: https://doctorlica.md/
For questions concerning the processing of personal data, orders, product returns and the operation of the online store, users may contact the Company at the email address indicated above.
